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The Way Back

The Way Back

Support Service

The Western Victoria Primary Health Network has officially launched a new service in the Great South Coast, it offers support to people in the critical three-month period following an attempted suicide or suicidal crisis.

In partnership with Beyond Blue, Wellways and South West Healthcare, the Primary Health Network has commissioned The Way Back Support Service.

CEO Rowenna Clift said, the service is part of their continued work to identify and fill as many service gaps as possible for the local community.

Ms Clift explained, once a referral has taken place, a Wellways support coordinator will contact the participant within one business day of referral and maintain regular face-to-face contact with the participant over the three months following their discharge from hospital via face-to-face, telephone and/or messaging services.

The Way Back service includes developing a safety plan and a support plan (such as connection with their GP, financial or relationship counselling) and ensures that the participant has support measures in place. The level of support provided is based on individual needs.

Referrals to The Way Back are made by hospital or community mental health staff based on an individual’s suitability for the Service. Staff from health services who can refer people to The Way Back include staff from the emergency departments at Southwest Health Care (Warrnambool), Western] District Health Services (Hamilton) and mental health staff located in Warrnambool, Hamilton, Portland and Camperdown.

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The Way Back is underpinned by four guiding principles:
 Promotes strengths and resilience
 Psychosocial and clinical needs are complementary
 Support must be responsive to individual needs
 Timely support is critical to managing risk


If you, or someone you know is in immediate danger, please call 000, visit your nearest hospital
emergency or use any of the crisis helplines:


 Lifeline – 13 11 14 | www.lifeline.org.au
 Suicide Call Back Service – 1300 659 467 | www.suicidecallbackservice.org.au
 Beyond Blue Support Service – 1300 224 636
 Kids Helpline – 1800 551 800 | www.kidshelpline.com.au
 MensLine Australia – 1300 789 978 | www.mensline.org.au
 South West Health Care Primary Mental Health Team Warrnambool – 5564 6000 | After
hours: 1800 808 284

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